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USS member satisfaction plummets

25 July 2019

With more strike action potentially looming in the autumn, it has been reported today that member satisfaction with USS has plummeted.

The annual report from the Universities Superannuation Scheme (USS) says that less than a third (31%) of members reported a positive relationship, compared to 38% in 2017/18 and 53% in 2016/17. USS dropped its target of members reporting a positive relationship with the scheme from 70% last year to 50% this year, but was still some way short of achieving its goal.

Unlike previous years, this year's report does not include figures on member satisfaction. Last year less than half (48%) of members said they were satisfied with the scheme, a considerable drop from around two-thirds (66%) in 2016/17.

UCU general secretary-elect Jo Grady said: 'It has been clear for some time that USS has lost members' trust and that it has taken the annual report to alert those leading the scheme to this fact suggests they are worryingly out of touch. 

'Considering the complaints around governance this year, we are extremely concerned that USS appears to be cherry-picking what statistics to include in the report. Why are the member satisfaction figures missing?'

Read the full story and UCU reaction here.

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